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Our Support Team remains at your side

Try out our innovative SightCall visual support service.

Worried about the prospect of solving urgent technical issues on your plant due to Covid-19? As more restrictions come into place, you might be concerned about an unexpected interruption to your process or how to solve an urgent technical issue on your plant quickly. With SightCall visual support, we can still offer personalised product support in these challenging times.

Benefits

  • An on-site visit may not be necessary - no infection risk, no on-site risk assessment

  • Get in touch with our support experts easily and quickly via the mobile app, reducing downtime

In addition to these support requests, we have the capability to support you remotely on your operative service needs like commissioning and maintenance.

If you have an existing on-site service job scheduled in with Endress+Hauser, you will be contacted by a member of our service team to discuss the option of a remote visual support session as an alternative.

How does the innovative visual support work?

  • Contact the Endress+Hauser help desk on 0161 286 5000

  • Our service engineer will send you a link via text or email, which when clicked will download the SightCall Visual Support app onto your mobile

  • This app will allow the engineer to see your instrument, talk you through the issue and help you to resolve it

  • If the problem can’t be resolved on the call, we can discuss other levels of support including returning the instrument back to our workshop for testing or sending an engineer to site.

download SightCall Visual Support App ©Endress+Hauser